Showing posts with label Significant. Show all posts
Showing posts with label Significant. Show all posts

Monday, 25 July 2016

Significant quality control and customer service issues



It's not my intent to be vindictive or petty, but I feel it's appropriate to relate my experience to anyone who might consider this device. I also acknowledge that my experience is anecdotal and not representative of every purchase.

I had to return the first one because it shut off and died spontaneously after a few days.
I had the second one for several months and then the screen went defective - the right side began freezing, it increased over the course of a day or so, and finally it became unusable. Many times it wouldn't even turn on. I've determined that it's not software. Something apparently came loose inside. When I applied light pressure around the screen it would work again for a few minutes and then the problem would gradually return.
I returned the second one and received a third. The screen shut off after one hour. Now I have two defective devices and Google will not ship me another until they receive one of the previous units. (That sounds reasonable enough except when a defective unit is replaced with a defective unit.)
Both the second and third units had the dingy yellow effect along one edge of the screen. I've read that it's the glue they use.

I like the tablet, but I regret not purchasing something available from a local store like Best Buy where I could replace a defective unit the same day. The value of the specifications are offset by not having a working unit. I'm doing Google's quality control for them at my own expense. I've unboxed and used plenty of tablets and I've never seen anything that dies over and over like this. Given that the average life of these units has been measured in days I have little confidence that the final working replacement will live far beyond its warranty.



Wednesday, 6 July 2016

Significant Wifi problems



Hi,

I've had this Nexus 7 2012 for ages now, almost since it came out. It wasn't till Android 5.x I think that I started having some minor wifi issues. It has only gotten worse since then. I've since tried upgrading it to 6.0, and back to 5.1.1, and now 4.4.4 again, and still wifi has trouble staying active, and even if it is active, its like dns is failing or somehow data packets are just failing to get where they need to go. On my attempt to downgrade to 4.4.4, it won't get past the wizard as it can't load the login page.

Has anyone had similar issues to this? Or at least heard of it and know how to fix it?

I basically use it as a harmony remote these days as its a bit slow for much else.