My Samsung S7 Edge is shutting down when the network band is set to "Automatic" or "LTE" (4G LTE network). When it shuts down, it doesn't turn back on even if I do a hard reboot. The only way it turns back on is if I plug in the charger and then power it on. Once I switch the network band (*#2263#) back to "GSM" which puts it into Edge mode, the phone works fine. The phone also works fine with no sim card in it as well.
This is a SM-G935FD international version and the only way for me to get warranty is to go in person to Singapore since that is the country manufacturer for this phone (which I think is a bit ridiculous, I'm in the US). This issue has made it clear how convenient Apple return policies/warranty service has been, you can literally walk into any Apple store and have it serviced but you can't do the same for Samsung.
Anyways, does anyone know if this is hardware or software? I have done a full factory reset three times now and still nothing.
This is a SM-G935FD international version and the only way for me to get warranty is to go in person to Singapore since that is the country manufacturer for this phone (which I think is a bit ridiculous, I'm in the US). This issue has made it clear how convenient Apple return policies/warranty service has been, you can literally walk into any Apple store and have it serviced but you can't do the same for Samsung.
Anyways, does anyone know if this is hardware or software? I have done a full factory reset three times now and still nothing.
No comments:
Post a Comment