Hi All,
Can you please help/advise with the following issue?
Status: S7 Edge shutting down unexpected. Unresponsive to buttons unless plugged into USB. Unit still charges when turned on or off.
Model: International SM-G934F - Stock image (latest OTA available)
Remediation attempted so far
Remediation attempted: Sim and Micro SD still in Phone through all tests.
1. Factory Restore, clear cache. On Restore choose to recover back up settings (Google) but do not restore applications. Restore completes but somewhere through the application upgrade of the pre-installed apps, the issue reoccurs. Reboot phone multiple times and at varying length of time issue reoccurs.
2. Factory Restore, clear cache. On Restore do not recover any settings / Clean install. Upgrade of the pre-installed apps completes. After pre-installed app upgrade issue occurs. Continue with Build installing google apps logging into accounts. Issue occurs multiple time through process
3. Factory Restore, clear cache. Phone on welcome screen (Phone setup screen) Phone crashes without data input. Phone has since sat on welcome screen without crashing. Remove sim and SD leave overnight on charger. Update pre-Installed apps. Install very lilte amount of additional apps. No Crashes but Wifi has turned otself off. (Not set for disablement during sleep)
Thoughts/Idea's as my next step is to RMA.
Can you please help/advise with the following issue?
Status: S7 Edge shutting down unexpected. Unresponsive to buttons unless plugged into USB. Unit still charges when turned on or off.
Model: International SM-G934F - Stock image (latest OTA available)
Remediation attempted so far
Remediation attempted: Sim and Micro SD still in Phone through all tests.
1. Factory Restore, clear cache. On Restore choose to recover back up settings (Google) but do not restore applications. Restore completes but somewhere through the application upgrade of the pre-installed apps, the issue reoccurs. Reboot phone multiple times and at varying length of time issue reoccurs.
2. Factory Restore, clear cache. On Restore do not recover any settings / Clean install. Upgrade of the pre-installed apps completes. After pre-installed app upgrade issue occurs. Continue with Build installing google apps logging into accounts. Issue occurs multiple time through process
3. Factory Restore, clear cache. Phone on welcome screen (Phone setup screen) Phone crashes without data input. Phone has since sat on welcome screen without crashing. Remove sim and SD leave overnight on charger. Update pre-Installed apps. Install very lilte amount of additional apps. No Crashes but Wifi has turned otself off. (Not set for disablement during sleep)
Thoughts/Idea's as my next step is to RMA.
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