So I bought this Huawei Mate 8 and to be honest I really loved it, it's the best phone atm imo. And it's pretty expensive in my currency. I've owned the phone for a couple of months now, 4 months I'd say. And just 12 hours ago, problems started.
It all started when I attempted to use the fingerprint scanner and my phone randomly restarted. Huh, I ignored it. But it happened again when I tried to open settings. It'd crash randomly on random actions. But it almost always crashed when I tried to open settings or use scanner. I removed my SD card and then it worked fine for a couple of hours, then it restarted again.
And sometimes it restarted many times over to the point where I'd think it's boot looping. But it'd eventually start. I reset the phone hoping it'd fix the problem if it's software related. But it always restarted right before I could enter my Google account to start the phone. But it reached it's eventual death. It crashed again but it didn't restart this time. I tried connecting it to its charger, but no response and no heat at all, not even in the charger's adapter. And my laptop didn't detect it at all.
What should I do now? This phone is new and expensive. I'm very careful with my devices and it's in a perfect condition. The only incident with it was when my selfie stick got too tight on the power button for like 10 seconds then I took it out. That was the same day the issue happened, so I'm not sure if it's just a coincidence. Anyways please tell me what I should do right now, and yes, the phone is still in warranty but I doubt they'd change it for me, their customer service is **** where I live.
It all started when I attempted to use the fingerprint scanner and my phone randomly restarted. Huh, I ignored it. But it happened again when I tried to open settings. It'd crash randomly on random actions. But it almost always crashed when I tried to open settings or use scanner. I removed my SD card and then it worked fine for a couple of hours, then it restarted again.
And sometimes it restarted many times over to the point where I'd think it's boot looping. But it'd eventually start. I reset the phone hoping it'd fix the problem if it's software related. But it always restarted right before I could enter my Google account to start the phone. But it reached it's eventual death. It crashed again but it didn't restart this time. I tried connecting it to its charger, but no response and no heat at all, not even in the charger's adapter. And my laptop didn't detect it at all.
What should I do now? This phone is new and expensive. I'm very careful with my devices and it's in a perfect condition. The only incident with it was when my selfie stick got too tight on the power button for like 10 seconds then I took it out. That was the same day the issue happened, so I'm not sure if it's just a coincidence. Anyways please tell me what I should do right now, and yes, the phone is still in warranty but I doubt they'd change it for me, their customer service is **** where I live.
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