Carrier name (AT&T) is not appearing in the upper left corner

Hi, I just got a new HTC 10 directly from HTC. The problem I am having is that the carrier info does not appear in the upper left corner, it is just blank. The phone works and I can make and receive phone calls. The carrier name is visible however when the phone is locked and the lock screen appears. I stopped by the AT&T store and got a new sim card but that didn't change anything.

Any suggestions are greatly appreciated. Thank you.